Shipping policy

Shipping Policy

Thank you for shopping with Caldicott & Co. Each order is carefully prepared to ensure your stationery arrives safely and beautifully presented.

We recommend placing orders as early as possible to allow sufficient time for design revisions, printing and delivery before your event.

Processing Times

All orders are processed within the timeframe stated on the product page at the time of purchase.

As many items are made to order or personalised, processing times may vary depending on design approval, production schedules, and order complexity.

Processing times do not include shipping transit time.

Ordering for Your Event

Wedding stationery should be ordered allowing sufficient time before your event date.

Wedding and event dates do not constitute guaranteed delivery deadlines. Clients are responsible for allowing adequate time for design, production, and delivery when placing an order.

Caldicott & Co. cannot be held responsible for delays resulting from late ordering, delayed approvals, or insufficient lead time before an event.

Design Approval (Personalised & Bespoke Orders)

For personalised or bespoke stationery:

Production will begin only after final design approval has been received.
Delays in approving artwork may result in delayed dispatch dates.

Caldicott & Co. cannot be held responsible for delays caused by late client approvals.

Shipping Methods & Delivery Times

Delivery time estimates are provided at checkout and begin once your order has been dispatched.

Typical delivery estimates:

UK Standard Delivery: 2–5 working days
UK Express Delivery (if selected): 1–2 working days

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation & Tracking

Where available, tracking details will be provided once your order has been dispatched.

Please ensure your delivery address is correct at checkout, as we cannot amend orders once dispatched.

Shipping Delays

While we work with trusted delivery partners, delays may occasionally occur due to:

courier disruptions
weather conditions
peak seasonal demand
circumstances outside our control

Caldicott & Co. is not liable for courier delays once an order has been handed to the delivery provider.

Incorrect Addresses

If an incorrect shipping address is provided:

we cannot guarantee successful delivery
If an order is returned to us due to an incorrect address provided at checkout, any additional postage costs required to resend the order will be the responsibility of the customer.

Please check your details carefully before placing your order.