Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in a resalable condition, and in its original packaging. You will also need the receipt or proof of purchase.

Please note: personalised, bespoke, or custom-made items are non-returnable and non-refundable unless they arrive damaged or faulty.

As personalised items are created specifically for you, please ensure all names, dates, spellings and other personalised details are correct before approving your artwork, as changes cannot be made once production has begun.

To start a return, you can contact us at hello@caldicottandco.com

If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@caldicottandco.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products (such as personalised or bespoke stationery), digital products, and gift cards, unless they are damaged or faulty.

Please get in touch if you have any questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, where the item is eligible for return.

To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Please note this does not apply to personalised or custom-made items, which are exempt once production has begun.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, you will be automatically refunded on your original payment method within 10 business days.

Please note it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@caldicottandco.com