Wedding Stationery FAQs | Caldicott & Co.

Ordering

For bespoke clients, you can begin by submitting an enquiry through my website. I’ll review your requirements, confirm availability, and guide you through the next steps. From there, we’ll discuss your ideas and prepare a tailored proposal before booking is confirmed. For more information on this, please see our bespoke consultations page, here.

For Semi-Custom orders, once you have selected your chosen suite, you'll be prompted to add your details when adding to your basket. Following this, you will receive confirmation via email, if we need any more information for you, require photographs or addresses we will reach out to you on the contact details provided by you.

I recommend enquiring 6-9 months before your wedding for bespoke design and at least 3–6 months for semi-custom collections.

However, if your timeline is shorter, please still get in touch, we’ll always try to help where possible.

For Save the Dates, we would suggest ordering this roughly 13 months before your wedding day.

For Bespoke consultations, yes, a booking fee is required to secure your project in my schedule. The initial deposit is required within 28 days of receiving your quotation, after your Bespoke consultation with us, remaining balance is required before the final production process, which will be set out in your quotation.

For semi-custom and non-personalised items, all payment is required upfront and you will be unable to checkout without payment.

Absolutely. Many couples begin with invitations and return later for on-the-day stationery. I keep your artwork on file so additional pieces remain beautifully consistent.

We can help you with any questions you have at any stage of your journey with us.

There are a few ways you can reach out to us:

♡ Bespoke Consultations
♡ Live chat
♡ Contact us page
♡ Contact form at the bottom of this page
♡ Email: hello@caldicottandco.com

Reach out to us and we will do our best to help!

Personalisation & Design

Bespoke design is created entirely from scratch and tailored specifically to your wedding, story, and aesthetic.
Semi-custom collections begin with an existing design that is personalised with your wording, colours, and details.

Yes! Your stationery should reflect your celebration through carefully chosen wording, colours, and design elements.

For semi-custom designs, if you would like additional personalisation separate to names, venue etc. Please reach out to us before placing your order so we can discuss your requirements. However, there will be a one-off charge of £50 to cover the redesign and this will be classed as a Semi-Bespoke Design.

We will absolutely provide guidance if you are unsure!

Of course. We are happy to include multiple languages, traditions, and accessibility needs so your stationery truly represents you. Please reach out to us to discuss your requirements.

For Semi Custom designs, once your wording and details have been received, I create a personalised digital proof of your stationery for you to review. This allows you to see exactly how your design will look before it moves into production.

All proofs are shared electronically, making it easy for you to review, request adjustments, and approve designs from wherever you are.

Your first proof is carefully prepared using your supplied information and is typically delivered within 5-7 working days. During the proofing stage, revisions are included to refine wording, layout, and small design details so everything feels just right.

Most couples find only a small number of revisions are needed, as I guide you through the process step by step. If further amendments are required beyond the included 3 revisions, these can be arranged and will be discussed with you in advance. Please note, there is a £50 fee for additional revisions outside of the 3 included.

Production begins only once you are completely happy and final approval has been given.

For Bespoke orders, this will be discussed with you in your consultation based on your requirements and choices.

As involved as you wish to be. Some couples prefer creative direction while others enjoy collaborating closely. We adapt the process to suit you.

Production & Shipping

A range of premium papers and finishes are available, including textured stocks, layered designs, specialty printing, and refined embellishments. Options are discussed during the design stage.

For Semi Custom designs, orders are printed on 300gsm Tintoretto Gesso cardstock, if you would like alternative paper choices, please reach out to us via our bespoke package.

Once artwork is approved, production and delivery typically takes 2–4 weeks, depending on printing methods and finishing details.

Rush orders are available, there will be an additional, one-off charge of £50.00. Please contact us directly if you require a rush order.

Timings may vary for bespoke designs, so please do reach out to us as soon as possible.

Yes, assembly and guest addressing can be arranged if you would like a fully prepared, ready-to-send stationery suite. This can be purchased alongside your suite, you can find it in the "Finishing Touches" Collection

Your completed stationery is thoughtfully packaged and dispatched using a tracked delivery service for peace of mind. Tracking information will be provided once your order is on its way.

Currently, delivery is available throughout England, Wales, Scotland, and the Channel Islands, with delivery details confirmed during your project timeline.

If you need to cancel your order, please get in touch as soon as possible and we will always do our best to help.

Orders can be cancelled without charge before design work or materials have been prepared. Once the design process has begun or production materials have been ordered, a partial refund may be available depending on the stage of the project.

Full details can be found within the Terms & Conditions, and we're always happy to talk things through if your circumstances change.

Getting in touch

My design studio operates Monday to Friday with flexible working hours.

You’re welcome to send enquiries at any time. We typically respond within 2 working days. Live chat is monitored during studio hours, usually between 10am and 4pm.

We have several ways you can reach out to us. Get in touch via live chat, email us at hello@caldicottandco.com, our contact form below or our Bespoke Wedding Stationery Consultation form, here.

Yes, consultations are available for couples who would like to discuss ideas, ask questions, or explore design options before booking.

You’re very welcome to get in touch even if you’re still deciding. I’m happy to guide you toward the option that best suits your wedding and priorities.

Absolutely. Ongoing communication is part of the experience, and I’m here to support you throughout the entire process.